Refund Policy

Effective date: 23/12/2025
Last updated: 23/12/2025

This Refund Policy explains how refund requests are assessed and handled by GD EQUESTRIAN LTD (Company number 14818864, legal address: Dept 5447a, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP), trading as templfly.com (the “Company”, “we”, “us”, “our”), in relation to payments paid directly to the Company via templfly.com (the “Website”) for digital products and services, and the circumstances in which a refund may be issued.

1. Scope of This Policy

This Policy covers payments made on templfly.com for:

• single templates and template kits (WordPress / Elementor, WooCommerce, HTML, Figma, PSD, presentation templates);
• bundles sold on the Platform (for example, business bundles including multiple assets).

All products are sold directly by Templfly as the principal merchant. Collaborators are not sellers or retailers to customers, and Templfly does not process purchases on behalf of collaborators. This Policy does not apply to third-party services used together with our templates.

2. General Principle – Digital Products

Once a digital file has been delivered to your account and made available for download, you have full access to the asset. For this reason, all digital sales are generally treated as final.

• we do not refund purchases simply because you changed your mind;
• we do not refund because a template does not match a later design preference;
• we do not refund where expected functionality was not stated in the product description.

3. 14-Day Review Window

Templfly offers a 14-day review window from the date of purchase during which you may contact us if there is a problem with your order. This is not an unconditional money-back guarantee.

During this period you must report any access or technical issue. Requests sent after 14 days may be reviewed only where required by applicable law or in exceptional circumstances.

4. Situations Where We May Grant a Refund

4.1 Duplicate Payment or Billing Error

• you were charged twice for the same item; or
• the amount charged does not match the advertised price.

4.2 Technical Failure or Non-Delivery

• the purchased template does not appear in your account; or
• files cannot be accessed due to an issue on our systems.

We will first attempt to restore access or re-deliver files. If unsuccessful, we may issue a refund.

4.3 Seriously Defective or Incomplete Files

Refunds may be considered where files are corrupted or incomplete and we cannot provide a corrected version within a reasonable time.

4.4 Unauthorized Payment

If a purchase was made without your authorization, you must contact your bank immediately and provide us with supporting documentation.

4.5 Other Exceptional Situations

In rare and clearly documented cases, Templfly may grant a refund at its sole discretion.

4.6 Wallet Balances

Wallet prepayments are generally non-refundable once completed, except where required by law or granted at the Company’s discretion.

5. Situations Not Eligible for Refund

• wrong platform selected by the customer;
• failure to read product descriptions or requirements;
• hosting or plugin incompatibility not caused by the template itself;
• expectation of demo images, fonts, or plugins not included;
• change of project needs by a client or third party;
• loss of access to the registered email or account.

Where a refund is granted, the licence is terminated and you must stop using the template.

6. How to Request a Refund

To request a refund, contact us via: [email protected] or the contact form on templfly.com.

7. Review Process and Timing

Requests are reviewed in the order received. Refund decisions are made in good faith in accordance with this Policy and applicable law.

8. Chargebacks

Initiating a chargeback may result in temporary suspension of access to templates while the dispute is reviewed.

9. Changes to This Policy

Updates to this Refund Policy will be published on templfly.com and apply from the date of publication.