FAQ

Frequently Asked
Questions

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F.A.Q

Answers to Your Questions

1. What is Templfly?

Templfly is a curated digital marketplace for website and presentation templates — including WordPress / Elementor templates, Figma designs, WooCommerce layouts, HTML site templates, Photoshop mockups, and PowerPoint & Keynote decks.

 

Our goal is to help designers, agencies, developers, and business owners launch professional-looking projects faster, without starting from a blank canvas.

You can buy templates on Templfly in two ways: with a wallet balance or by paying directly for each order.

 

Option 1: Direct checkout (no wallet required)

 

  • Browse templates and add items to your cart;
  • Go to checkout;
  • Pay for that specific order using one of the available payment methods (for example, card or other options shown at checkout);
  • Once the order is completed, the files become available to download (and, if you used an account, they will appear under “My Purchases”).

 

This is a good option if you prefer simple one-off payments and don’t want to keep a balance.

 

Option 2: Wallet-based checkout

 

  • Create a free account on templfly.com;
  • Top up your wallet using one of the available payment methods;
  • Browse templates, add items to your cart, and complete the checkout;
  • The final amount is automatically deducted from your wallet when you confirm the purchase.

 

Once the order is completed, the files become available in your account dashboard under “My Purchases”.

After payment:

 

  • log in to your Templfly account;
  • go to My Purchases in your dashboard;
  • click on the relevant product to download the files.

 

You can re-download your templates from your account as long as the product remains available on the Marketplace. We recommend safely storing a backup copy for long-term use.

Templfly focuses on popular, production-ready formats, including:

 

  • WordPress / Elementor templates and template kits;
  • WooCommerce site designs;
  • HTML website templates;
  • Figma UI design files;
  • Photoshop PSD mockups;
  • presentation templates for PowerPoint and Keynote.

 

The exact formats and technical requirements (e.g. plugin versions, builder compatibility) are listed on each product page. Please review them carefully before purchasing.

Yes. Templfly is designed with commercial use in mind. You can typically use purchased templates for:

 

  • websites and landing pages for your business or clients;
  • online shops;
  • marketing pages, portfolios, and presentations.

 

However, use is always subject to the specific Licence and Terms and Conditions published on templfly.com.

 

In particular, you may not resell or redistribute the template files themselves as standalone products or as part of another template marketplace.

Refunds for digital products are limited and depend on the circumstances.

 

  • In general, purchases are considered final once the files have been delivered.
  • We may review refund requests in cases such as:
    • duplicate charges,
    • confirmed technical issues on our side (non-delivery, corrupted files),
    • clear billing errors or proven unauthorized payments.

 

Templfly currently offers a 14-day review period from the date of purchase for reporting problems and requesting a review of your case.

 

For full details, please refer to our Refund Policy page.

Yes. If you plan to purchase multiple templates or bundles for your agency, team, or recurring projects, you can reach out to our support team to discuss custom or bulk pricing.

 

Please include information about:

 

  • approximate number of items you’re interested in;
  • the types of products (WordPress, Figma, HTML, etc.);
  • whether you need a one-off purchase or ongoing supply.

No. Buying a template on Templfly gives you a licence to use it in your projects, not to resell the template itself.

 

You may not:

 

  • upload the original files to other marketplaces or template stores;
  • claim or market them as your own standalone product;
  • include them in downloadable packs where the main value is the template itself.

 

You may use Templfly templates as part of a finished project (for example, a website you build for a client), in line with the applicable licence.

At the moment, Templfly operates as a curated marketplace and does not support open sign-ups for external sellers.

 

However, we are open to collaboration with experienced designers and studios. If you believe your work is a good fit for our catalogue, you can contact us with:

 

  • a short introduction;
  • links to your portfolio;
  • examples of templates you would like to license.

 

Our team will review your proposal and reply if there is an opportunity to work together.

You can either pay directly for each order or top up your Templfly wallet using a variety of payment methods, including major credit / debit cards and other options supported at checkout (such as PayPal or cryptocurrency where available).

 

Available methods may vary by region and can change over time. The options currently supported for your country are displayed during both the direct checkout and wallet top-up process.

If you have questions about a template, your account, wallet, or a potential refund, you can reach us at:

 

 

Our support hours are Monday to Friday, 9 AM – 5 PM EST.

 

Messages are handled in the order they are received, and we aim to respond as soon as reasonably possible.

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Is This for You?

We welcome designers who create high-quality, original templates for platforms like WordPress, Elementor, HTML, Figma, PowerPoint, and Keynote. Whether you specialize in websites, presentations, or digital assets, we’re excited to see your work!

 

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