FAQ

Frequently Asked
Questions

Ornament

F.A.Q

Answers to Your Questions

1. What is Templfly?

Templfly is a curated digital platform offering high-quality website and presentation

templates — including WordPress and Elementor templates, Figma designs, WooCommerce

layouts, HTML site templates, Photoshop mockups, and PowerPoint & Keynote decks.

All products available on Templfly are carefully reviewed, licensed, and distributed directly by

the platform to ensure consistent quality and a reliable customer experience.

Our goal is to help designers, agencies, developers, and business owners launch

professional projects faster — without starting from a blank canvas.

You can buy templates on Templfly in two ways: with a wallet balance or by paying directly for each order.

 

Option 1: Direct checkout (no wallet required)

 

  • Browse templates and add items to your cart;
  • Go to checkout;
  • Pay for that specific order using one of the available payment methods (for example, card or other options shown at checkout);
  • Once the order is completed, the files become available to download (and, if you used an account, they will appear under “My Purchases”).

 

This is a good option if you prefer simple one-off payments and don’t want to keep a balance.

 

Option 2: Wallet-based checkout

 

  • Create a free account on templfly.com;
  • Top up your wallet using one of the available payment methods;
  • Browse templates, add items to your cart, and complete the checkout;
  • The final amount is automatically deducted from your wallet when you confirm the purchase.

 

Once the order is completed, the files become available in your account dashboard under “My Purchases”.

After payment:

log in to your Templfly account;

go to My Purchases in your dashboard;

click on the relevant product to download the files.

You can re-download your templates from your account as long as the product remains

available on the Templfly platform. We recommend safely storing a backup copy for

long-term use.

Templfly focuses on popular, production-ready formats, including:

 

  • WordPress / Elementor templates and template kits;
  • WooCommerce site designs;
  • HTML website templates;
  • Figma UI design files;
  • Photoshop PSD mockups;
  • presentation templates for PowerPoint and Keynote.

 

The exact formats and technical requirements (e.g. plugin versions, builder compatibility) are listed on each product page. Please review them carefully before purchasing.

Yes. Templfly templates are licensed for commercial use in accordance with the applicable

product license.

You may use purchased templates to create end products for your own business or for

clients, including but not limited to:

websites and landing pages;

online stores;

marketing pages, portfolios, and presentations.

All usage is subject to the specific License and Terms and Conditions published on

templfly.com and included with each product.

You may not resell, redistribute, sublicense, or make the template files available as

standalone products, nor include them in any competing template platform, distribution

service, or similar offering.

Refunds for digital products are limited and reviewed on a case-by-case basis.

In general, all sales are considered final once the digital files have been delivered and made

available for download.

However, we may review refund requests in the following situations:

duplicate or accidental charges;

confirmed technical issues on our side, such as non-delivery or corrupted files;

clear billing errors or proven unauthorized transactions.

Templfly provides a 14-day review period from the date of purchase during which

customers may report issues and request a review of their case.

Refunds are not granted based on personal preference, change of mind, or lack of technical

compatibility that was clearly stated on the product page prior to purchase.

For full details, please refer to our Refund Policy.

Yes. If you plan to purchase multiple templates or bundles for your agency, team, or recurring projects, you can reach out to our support team to discuss custom or bulk pricing.

 

Please include information about:

 

  • approximate number of items you’re interested in;
  • the types of products (WordPress, Figma, HTML, etc.);
  • whether you need a one-off purchase or ongoing supply.

No. Purchasing a template on Templfly grants you a licence to use it in your own projects or

client work, but not to resell or redistribute the template itself.

You may not:

– upload the original files to other Digital Platforms or template stores;

– resell, sublicense, or distribute the templates as standalone products;- claim the templates as your own original work;

– include them in downloadable packs where the primary value is the template itself.

You may use Templfly templates as part of a finished project (for example, a website built for

a client), provided such use complies with the applicable licence and Terms of Use.

Templfly does not operate as an open Digital Platform for external sellers.

We work with selected designers and studios through a collaboration and licensing model.

All products available on the platform are published, priced, and sold directly by Templfly.

If you are a designer or studio interested in collaborating with us, you may contact our team

with:

– a short introduction;

– links to your portfolio;

– examples of templates you would like to license.

All collaboration requests are reviewed manually. If there is an opportunity to work together,

our team will contact you to discuss the terms.

Templfly accepts a range of payment methods depending on your location and transaction

type.

Customers can either pay directly for individual orders or top up their Templfly wallet using

the payment options available at checkout, including major credit and debit cards and other

supported methods.

Available payment methods may vary by country, currency, and regulatory requirements. All

supported options are clearly displayed during the checkout or wallet top-up process before

payment is completed.

All payments are processed securely through authorised payment service providers.

If you have questions about a template, your account, wallet, or a potential refund, you can

contact our support team using one of the following options:

 

 

Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST).All messages are handled in the order they are received, and we aim to respond as soon as

reasonably possible.

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Is This for You?

We welcome designers who create high-quality, original templates for platforms like WordPress, Elementor, HTML, Figma, PowerPoint, and Keynote. Whether you specialize in websites, presentations, or digital assets, we’re excited to see your work!